This policy covers RoGoid+ purchases made through Discord's subscription system on the bot's profile, and RoGoid+ purchased with Robux through our Roblox experience.
All RoGoid+ purchases are final and non-refundable, with no exceptions. Because a redeem key is issued and can be used the moment payment completes, we treat activation as delivery of the product. If you haven't redeemed your key yet and want to cancel, you can do so from your Discord subscriptions page before your next billing period. Robux purchases are additionally subject to Roblox's own terms, which do not permit refunds on Robux spent.
RoGoid+ subscriptions and redeem keys are tied to the server they're redeemed in and are not transferable to another server, another Discord account, or another owner. We don't move an active subscription from one server to another, and we don't reassign a redeemed key once it's been used. This applies to Robux purchases too once your key is claimed in a server, that Roblox account's future purchases only ever renew that same server.
Discord subscriptions can be cancelled anytime from your Discord subscriptions page. Cancelling stops future billing but doesn't retroactively refund time already paid for your server keeps RoGoid+ until the end of the current billing period. RoGoid+ purchased with Robux is not an auto-renewing subscription it's a manual purchase you make again each month, so "cancelling" simply means not buying it again; your server keeps RoGoid+ until the period you already paid for ends.
We may revoke a key and immediately deactivate the associated subscription in cases of fraud, chargebacks, or abuse. A revoked key cannot be reused, and a later repurchase from the same account does not automatically reinstate it it's reviewed by our team first.
Lifetime keys are exclusively granted by staff to select servers at their discretion. They are not publicly available, purchasable, or obtainable by users. Because lifetime keys are provided exclusively by staff and are not sold as a standard product, they are non-refundable and non-transferable once redeemed.
Questions about a charge or a key? Reach us at Join Discord.
RoGoid