Cookie Policy

RoGoid uses a minimal set of cookies to run the dashboard. We don't use advertising or third-party tracking cookies.

Cookies we set

• rogoid.sid a session cookie that keeps you signed in after Discord OAuth, on the dashboard and the Contact Support page. Expires after 14 days or on sign-out. Strictly necessary; the dashboard and voice support cannot function without it.

What we don't do

• No advertising cookies or ad-network pixels.
• No cross-site tracking cookies.
• No third-party analytics cookies set in your browser (server-side analytics on verification events are covered in our Privacy Policy).

Managing cookies

Because rogoid.sid is required for authentication, blocking it will sign you out and prevent the dashboard from loading your servers. You can clear it at any time through your browser's site settings this has the same effect as signing out.

Local storage

Separately from cookies, we use your browser's local storage (not sent to our servers, never shared, and cleared whenever you clear your browser's site data) to remember small preferences you choose, so you don't have to set them again:

• Notices: acknowledging the cookie notice, or dismissing an informational or active-incident banner, anywhere on the site.
• Voice support notifications: whether you turned on "Notify me" on the Contact Support page. Only saved if you turn it on, and your browser also asks for its own permission first.
• Support console (RoGoid staff only): whether the new caller sound and desktop notifications are on.

We also use your browser's session storage, which is cleared when you close the tab, to remember that you've dismissed the summary of a support call you just finished, so it doesn't show again while the tab is open.

You can turn any of these off from the same switch you turned them on with, or clear them through your browser's site settings. Notification permission itself is managed by your browser, not by RoGoid.

Contact

Get support or join our Discord